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Personal data and Privacy Policy
Terms and Conditions
Daily subscription, which is automatically renewed for successive periods of the same duration. Financial provisions: 20N per day.
At any time, you can terminate your subscription by sending UNSUB by SMS to 13200 for or access to the selfcare website www.my-subscriptions-ng.com. If your case does not correspond to that process, please contact us to support-bh@my-subscriptions-bh.com.
GENERAL TERMS AND CONDITIONS OF USE
These general terms and conditions of use were updated on June 26th 2019.
Purpose
The purpose of these General Terms and Conditions of Use (hereinafter the ‘General Terms and Conditions’) is to set out the terms and conditions pursuant to which the services that the Company publishes (hereinafter the ‘Applications’) are offered to any user (hereinafter the ‘User’) on its websites (hereinafter the ‘Sites’). These services enable the User to play HTML5 video games on browser.
On a presently existing or future fixed or mobile terminal connected to a radio telecommunications network (including, in particular, any computer, smartphone, connected tablet or compatible connected TV) enabling access to the Service (hereinafter the ‘Terminal’).
Any use whatsoever of the Sites shall be deemed full acceptance, without reservation, of these General Terms and Conditions.
Information required by law
Customer Service:
For any question or to obtain information about these General Terms and Conditions or the Applications, the User may contact our Customer Service department:
By e-mail, on the Site, by clicking on the ‘contact’ link at the bottom of each page of the Site, or by sending an e-mail to the address specified on the particular Site in question.
Access to Services
The Service that the Company offers on the Site is offered pursuant to the financial terms specified on each Site.
A User who wishes to subscribe to the Service must visit the Site and click on the video games preview he/she wishes to view. To play without limit video games offered in the subscription, he/she must then follow the instructions given on the Site, specifically the User shall register his number, validate the PIN code received and confirm his subscribe.
Access to the Services is immediate, provided, however, the internet and Terminal and/or any computer equipment of the User connected to the internet are operating properly.
The Company shall in no event be liable if the Site is not available because of telecommunications issues, in particular if these conditions are not met, as the Company has no control over the internet or the User’s computer and telephone installations.
Payment provisions
To view the Service, User shall pay his subscription. – 20N per day. Subscriptions are billed on the mobile operator or Internet provider, VAT included.
Indicated prices do not include wap connection fees that can be charged by the mobile operator or web connection that can be charged by the Internet provider.
Termination
To terminate his subscription, the User shall follow instructions below: UNSUB by SMS to 13200.
If the User’s case does not correspond to that process, he should contact the selfcare website www.my-subscriptions-ng.com or send an email to support-ng@my-subscriptions-ng.com
Withdrawal right
If a fee is required for the Services, we hereby inform the User that he/she has a period of 60 clear days as from the date of the acceptance of and subscription to the Service to exercise his/her right of withdrawal, without the need to provide a reason and without incurring any penalty, except the cost of return shipment, if applicable.
The sixty (60) days shall run from the date of conclusion of the contract. To exercise his/her right of withdrawal, the User must notify the Company of his/her decision through an unambiguous statement to send to the Company at the earliest by:
email sent at the address mentioned on the concerned Site.
Or by
mail sent to the following address : support-ng@my-subscriptions-ng.com
The User must specify in his/her request the following in order to allow the treatment of:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the Site from which the Application was downloaded;
- the nature of the claim;
- the payment method used;
- the User’s telephone number as entered into the Site or Service;
- a bank details.
An acknowledgment of receipt is sent by email when Company becomes aware of the application for withdrawal.
In case of withdrawal from the User, the Company will reimburse all payments received from him not later than fourteen days after the date on which the Company is informed of its decision to withdraw from this contract.
Provisions applying to play HTML video game
The User will select the product he wishes to play from the range of products proposed by the Company via the Site, after logging in using his username and password. A password will be sent by e-mail to the address provided by the User when he opens his account, or if he forgets his password.
After selecting the product, the User will be required to follow the instructions and comply with the Company’s requests for information. The delivery times will be as stipulated below.
Products will be delivered electronically via Internet or the telecommunications operator’s network. The User will view the selected products directly on his Terminal; viewing will be immediate, provided however that the Internet network and the User's equipment connected to the Internet are operating correctly.
The Company cannot be held liable under any circumstances for any failure to correctly receive the product, in particular if these terms and conditions have not been complied with, as it has no control over the Internet or the User's computer and telephone installations. The User has a duty to verify the content of the product upon receipt.
Use by minors or at work
Users must be of legal age to subscribe to the Service. The Company shall not be liable for subscriptions by Users who violate this rule.
Therefore, minors must obtain their parents’ permission (or the permission of their legal guardians) before ordering the Services offered on the Site(s).
Users must request authorisation from their employer or supervisor if the Site(s) are used at their workplace.
Exclusion of liability
The Company offers no express or implied warranty, and assumes no liability, with respect to the use of the Site. The company assumes no responsibility in the event of breakage of the Terminal when Users use the Service ; similarly, the company assumes no responsibility in case of nausea, travel sickness and/or epileptic seizure of the user.
Neither the Company nor any third party involved in the creation of the Site shall in any event be liable or owe any compensation to a User or any other party for direct, indirect, consequential, special or ancillary losses incurred due to the use of the Site, in particular loss of profits, losses due to business interruption or losses due to loss of programs or other data from the User’s management information system or anywhere else. The User’s connection to any other external site shall be at his/her own risk.
The Site may contain images of and links to sites managed by third parties (‘Third-Party Sites’). The Company has no control over Third-Party Sites and assumes no liability with respect to their content. In particular, the Company assumes no liability for the content of links displayed on Third-Party Sites or for modifications or updates to Third-Party Sites. The Company shall not be liable for any material distributed over the Internet or using any other form of transmission that is received from a Third-Party Site, or for a malfunction of Third-Party Sites. The Company provides such links for the User’s convenience only, and the inclusion of a link does not mean that the Company approves the content of such Third-Party Sites or that there is any association between the Company and the operators of said sites. Users are responsible for reviewing any privacy policy posted on Third-Party Sites, as well as their terms and conditions of use, and for complying therewith.
The Company endeavours to deliver the Services as quickly as possible. However, the Company must use the services and distribution networks of third-party companies, over which it has no influence with respect to availability. Accordingly, the Company shall not be liable in the event the User experiences delays in accessing the Services, or in the event of a temporary or permanent interruption in data transmission to the User’s Terminal if such interruption is not attributable to the Company. The Company reserves the right to temporarily suspend access to the Services for Site maintenance and repairs.
Use of the Services requires use of certain technical systems, such as a Terminal, computer programs, means of transmission, telecommunication services and other services of third-party companies, which may entail additional costs. Such costs shall be borne by the User. The Company does not supply any of these technical systems and shall in no event be liable therefor.
Intellectual property rights
The Company offers Services licensed from third-party companies, which are protected by intellectual property rights.
Consequently, Applications downloaded are for Users’ personal use only. No reproduction, modification, transmission, sale or sub-license is authorised.
The figurative or other trademarks (hereinafter referred to collectively as the ‘trademarks’) displayed in the Site, or in any newsletter, are registered or unregistered trademarks owned by the Company and third parties. Reference to trademarks on the Site shall in no event be deemed an express or implied granting of any right of use, licence or authorisation with respect to said trademarks, without the written agreement of the Company or relevant third party. Any use of the trademarks referred to in the Site, or the content thereof, that is not expressly authorised by the trademark holders, other than as granted under these General Terms and Conditions, is strictly forbidden. The Company hereby advises Users that it is entitled to take legal action, including before the criminal courts, to protect its intellectual property rights.
All rights of authors, composers, music publishers and all holders of neighbouring rights in the works reproduced and distributed in these Applications and/or on these Sites are reserved. Any use of said works other than as described in these General Terms and Conditions is forbidden.
Right of access to personal data files
The User is solely responsible for the data he/she provides.
In accordance with the applicable law, the User is hereby informed that the information provided in connection with the Service is necessary to use the Service. Such information enables the Company to manage provision of the Service and the customer relationship.
Such information is intended solely for, firstly, the Company and its contractual partners for the requirements of providing the Service and, secondly, its service providers.
Some of these recipients are located outside Bahrein, specifically in Morocco. These recipients will receive the following data: the first name, surname and address of prospective users and/or Users;
the telephone number of prospective users and/or Users (including user names); the e-mail address of prospective users and/or Users; the identity of prospective users and/or Users; invoices of electronic communications operators (mobile telephone, landlines and internet access providers); and copies of identity documents, if applicable.
In accordance with applicable law, Users have the right to oppose the use of, and to access, correct and delete, any personal data about them that the Company obtains during their use of the Service. Users may exercise this right by sending an e-mail to the address specified on the Site.
The User is hereby informed that by entering his/her telephone number and/or e-mail address, he/she authorises the Company to send him/her offers for products and services it markets on its own behalf or through partner publishers.
To unsubscribe from the special offers of the Company and its partners (received by e-mail), the User may write to the e-mail address above or click on the unsubscription link in the newsletter.
In addition, if the User does not wish to receive offers from the Company about its products and/or services, he/she may send the keyword ‘UNSUB PW’ to the short number specified in the advertising.
Cookies
Cookies are data files sent to a web browser and stored on the computer’s hard drive. They do not allow internet users who visit the Sites to be identified directly. However, they record information about the computer’s navigation on the Sites (pages visited, date and time of the visit, etc.), which the Sites can read during subsequent visits. The computer stores an identification code in the cookie. The cookie only stores the identification code in its memory, and no other personal information about the User.
Data collected using cookies enable improvement of the quality of the Sites to make them more attractive or functional and to facilitate navigation thereon. More specifically, localisation data collected using cookies enables personalised Services to be provided.
The length of time during which this information is stored on the User’s computer depends on the Site(s) visited. After a cookie has been stored on his/her computer, the User may receive, or see displayed, advertising for products and services offered by the Company, its partners or subsidiaries of the Digital Virgo Group. Such advertising is broadcast under the sole responsibility of the relevant partners or advertising agencies.
The Company hereby informs the User that he/she may prevent cookies from being stored on his/her computer by configuring his/her web browser to inform him/her when cookies are sent to his/her computer. For example:
For Mozilla Firefox:
· Select the ‘Tools’ menu, then ‘Options’
· Click on the ‘Privacy’ icon
· Find the ‘Cookies’ menu and select the options appropriate for you
For Microsoft Internet Explorer:
· Select the ‘Tools’ menu, then ‘Internet Options’
· Click on the ‘Privacy’ tab
· Select the level desired using the slider
For Opera 6.0 and higher:
· Select ‘Files’ > ‘Preferences’
· Privacy
If the User uses another web browser, he/she should review the software’s options for disabling cookies. In general, cookies can be disabled in the ‘Options’ menu of the software. For additional information, the User should study the assistance provided with his/her web browser.
However, if cookies are disabled, the User may no longer be able to (i) access certain areas of the Site or (ii) use certain Services. In addition, our partner’s cookies may be placed on the Site.
Please note that, provided the User’s consent is obtained, the Company’s partners may also use cookies, to which the relevant partner’s privacy policy applies.
Claims
Claims made by the User against the Company may only concern events within the twelve months prior to the date said claims are received. Claims must be made in writing and sent:
- or by e-mail to the address provided on the Site.
The Company shall not be required to consider claims sent to it by any other means.
To be valid, claims shall include at least the following information:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the concerned Site;
- the nature of the claim;
- the User’s telephone number as entered into the Site.
Disputes
These General Terms and Conditions shall be governed by applicable law in Bahrein.
In the event of a dispute with respect to the interpretation, performance and/or validity of these General Terms and Conditions that cannot be resolved amicably, the legal principles concerning jurisdiction shall apply.
Legal notice
Terms and Conditions
Daily subscription, which is automatically renewed for successive periods of the same duration. Financial provisions: 20N per day.
At any time, you can terminate your subscription by sending UNSUB PW by SMS to 13200 for or access to the selfcare website www.my-subscriptions-ng.com. If your case does not correspond to that process, please contact us to support-ng@my-subscriptions-ng.com.
GENERAL TERMS AND CONDITIONS OF USE
These general terms and conditions of use were updated on June 26th 2019.
Purpose
The purpose of these General Terms and Conditions of Use (hereinafter the ‘General Terms and Conditions’) is to set out the terms and conditions pursuant to which the services that the Company publishes (hereinafter the ‘Applications’) are offered to any user (hereinafter the ‘User’) on its websites (hereinafter the ‘Sites’). These services enable the User to play HTML5 video games on browser.
On a presently existing or future fixed or mobile terminal connected to a radio telecommunications network (including, in particular, any computer, smartphone, connected tablet or compatible connected TV) enabling access to the Service (hereinafter the ‘Terminal’).
Any use whatsoever of the Sites shall be deemed full acceptance, without reservation, of these General Terms and Conditions.
Information required by law
Customer Service:
For any question or to obtain information about these General Terms and Conditions or the Applications, the User may contact our Customer Service department:
By e-mail, on the Site, by clicking on the ‘contact’ link at the bottom of each page of the Site, or by sending an e-mail to the address specified on the particular Site in question.
Access to Services
The Service that the Company offers on the Site is offered pursuant to the financial terms specified on each Site.
A User who wishes to subscribe to the Service must visit the Site and click on the video games preview he/she wishes to view. To play without limit video games offered in the subscription, he/she must then follow the instructions given on the Site, specifically the User shall register his number, validate the PIN code received and confirm his subscribe.
Access to the Services is immediate, provided, however, the internet and Terminal and/or any computer equipment of the User connected to the internet are operating properly.
The Company shall in no event be liable if the Site is not available because of telecommunications issues, in particular if these conditions are not met, as the Company has no control over the internet or the User’s computer and telephone installations.
Payment provisions
To view the Service, User shall pay his subscription. – 20N per day. Subscriptions are billed on the mobile operator or Internet provider, VAT included.
Indicated prices do not include wap connection fees that can be charged by the mobile operator or web connection that can be charged by the Internet provider.
Termination
To terminate his subscription, the User shall follow instructions below: UNSUB PW by SMS to 13200.
If the User’s case does not correspond to that process, he should contact the selfcare website www.my-subscriptions-ng.com or send an email to support-ng@my-subscriptions-ng.com
Withdrawal right
If a fee is required for the Services, we hereby inform the User that he/she has a period of 60 clear days as from the date of the acceptance of and subscription to the Service to exercise his/her right of withdrawal, without the need to provide a reason and without incurring any penalty, except the cost of return shipment, if applicable.
The sixty (60) days shall run from the date of conclusion of the contract. To exercise his/her right of withdrawal, the User must notify the Company of his/her decision through an unambiguous statement to send to the Company at the earliest by:
email sent at the address mentioned on the concerned Site.
Or by
mail sent to the following address : support-ng@my-subscriptions-ng.com
The User must specify in his/her request the following in order to allow the treatment of:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the Site from which the Application was downloaded;
- the nature of the claim;
- the payment method used;
- the User’s telephone number as entered into the Site or Service;
- a bank details.
An acknowledgment of receipt is sent by email when Company becomes aware of the application for withdrawal.
In case of withdrawal from the User, the Company will reimburse all payments received from him not later than fourteen days after the date on which the Company is informed of its decision to withdraw from this contract.
Provisions applying to play HTML video game
The User will select the product he wishes to play from the range of products proposed by the Company via the Site, after logging in using his username and password. A password will be sent by e-mail to the address provided by the User when he opens his account, or if he forgets his password.
After selecting the product, the User will be required to follow the instructions and comply with the Company’s requests for information. The delivery times will be as stipulated below.
Products will be delivered electronically via Internet or the telecommunications operator’s network. The User will view the selected products directly on his Terminal; viewing will be immediate, provided however that the Internet network and the User's equipment connected to the Internet are operating correctly.
The Company cannot be held liable under any circumstances for any failure to correctly receive the product, in particular if these terms and conditions have not been complied with, as it has no control over the Internet or the User's computer and telephone installations. The User has a duty to verify the content of the product upon receipt.
Use by minors or at work
Users must be of legal age to subscribe to the Service. The Company shall not be liable for subscriptions by Users who violate this rule.
Therefore, minors must obtain their parents’ permission (or the permission of their legal guardians) before ordering the Services offered on the Site(s).
Users must request authorisation from their employer or supervisor if the Site(s) are used at their workplace.
Exclusion of liability
The Company offers no express or implied warranty, and assumes no liability, with respect to the use of the Site. The company assumes no responsibility in the event of breakage of the Terminal when Users use the Service ; similarly, the company assumes no responsibility in case of nausea, travel sickness and/or epileptic seizure of the user.
Neither the Company nor any third party involved in the creation of the Site shall in any event be liable or owe any compensation to a User or any other party for direct, indirect, consequential, special or ancillary losses incurred due to the use of the Site, in particular loss of profits, losses due to business interruption or losses due to loss of programs or other data from the User’s management information system or anywhere else. The User’s connection to any other external site shall be at his/her own risk.
The Site may contain images of and links to sites managed by third parties (‘Third-Party Sites’). The Company has no control over Third-Party Sites and assumes no liability with respect to their content. In particular, the Company assumes no liability for the content of links displayed on Third-Party Sites or for modifications or updates to Third-Party Sites. The Company shall not be liable for any material distributed over the Internet or using any other form of transmission that is received from a Third-Party Site, or for a malfunction of Third-Party Sites. The Company provides such links for the User’s convenience only, and the inclusion of a link does not mean that the Company approves the content of such Third-Party Sites or that there is any association between the Company and the operators of said sites. Users are responsible for reviewing any privacy policy posted on Third-Party Sites, as well as their terms and conditions of use, and for complying therewith.
The Company endeavours to deliver the Services as quickly as possible. However, the Company must use the services and distribution networks of third-party companies, over which it has no influence with respect to availability. Accordingly, the Company shall not be liable in the event the User experiences delays in accessing the Services, or in the event of a temporary or permanent interruption in data transmission to the User’s Terminal if such interruption is not attributable to the Company. The Company reserves the right to temporarily suspend access to the Services for Site maintenance and repairs.
Use of the Services requires use of certain technical systems, such as a Terminal, computer programs, means of transmission, telecommunication services and other services of third-party companies, which may entail additional costs. Such costs shall be borne by the User. The Company does not supply any of these technical systems and shall in no event be liable therefor.
Intellectual property rights
The Company offers Services licensed from third-party companies, which are protected by intellectual property rights.
Consequently, Applications downloaded are for Users’ personal use only. No reproduction, modification, transmission, sale or sub-license is authorised.
The figurative or other trademarks (hereinafter referred to collectively as the ‘trademarks’) displayed in the Site, or in any newsletter, are registered or unregistered trademarks owned by the Company and third parties. Reference to trademarks on the Site shall in no event be deemed an express or implied granting of any right of use, licence or authorisation with respect to said trademarks, without the written agreement of the Company or relevant third party. Any use of the trademarks referred to in the Site, or the content thereof, that is not expressly authorised by the trademark holders, other than as granted under these General Terms and Conditions, is strictly forbidden. The Company hereby advises Users that it is entitled to take legal action, including before the criminal courts, to protect its intellectual property rights.
All rights of authors, composers, music publishers and all holders of neighbouring rights in the works reproduced and distributed in these Applications and/or on these Sites are reserved. Any use of said works other than as described in these General Terms and Conditions is forbidden.
Right of access to personal data files
The User is solely responsible for the data he/she provides.
In accordance with the applicable law, the User is hereby informed that the information provided in connection with the Service is necessary to use the Service. Such information enables the Company to manage provision of the Service and the customer relationship.
Such information is intended solely for, firstly, the Company and its contractual partners for the requirements of providing the Service and, secondly, its service providers.
Some of these recipients are located outside Nigeria, specifically in Morocco. These recipients will receive the following data: the first name, surname and address of prospective users and/or Users;
the telephone number of prospective users and/or Users (including user names); the e-mail address of prospective users and/or Users; the identity of prospective users and/or Users; invoices of electronic communications operators (mobile telephone, landlines and internet access providers); and copies of identity documents, if applicable.
In accordance with applicable law, Users have the right to oppose the use of, and to access, correct and delete, any personal data about them that the Company obtains during their use of the Service. Users may exercise this right by sending an e-mail to the address specified on the Site.
The User is hereby informed that by entering his/her telephone number and/or e-mail address, he/she authorises the Company to send him/her offers for products and services it markets on its own behalf or through partner publishers.
To unsubscribe from the special offers of the Company and its partners (received by e-mail), the User may write to the e-mail address above or click on the unsubscription link in the newsletter.
In addition, if the User does not wish to receive offers from the Company about its products and/or services, he/she may send the keyword ‘UNSUB PW’ to the short number specified in the advertising.
Cookies
Cookies are data files sent to a web browser and stored on the computer’s hard drive. They do not allow internet users who visit the Sites to be identified directly. However, they record information about the computer’s navigation on the Sites (pages visited, date and time of the visit, etc.), which the Sites can read during subsequent visits. The computer stores an identification code in the cookie. The cookie only stores the identification code in its memory, and no other personal information about the User.
Data collected using cookies enable improvement of the quality of the Sites to make them more attractive or functional and to facilitate navigation thereon. More specifically, localisation data collected using cookies enables personalised Services to be provided.
The length of time during which this information is stored on the User’s computer depends on the Site(s) visited. After a cookie has been stored on his/her computer, the User may receive, or see displayed, advertising for products and services offered by the Company, its partners or subsidiaries of the Digital Virgo Group. Such advertising is broadcast under the sole responsibility of the relevant partners or advertising agencies.
The Company hereby informs the User that he/she may prevent cookies from being stored on his/her computer by configuring his/her web browser to inform him/her when cookies are sent to his/her computer. For example:
For Mozilla Firefox:
· Select the ‘Tools’ menu, then ‘Options’
· Click on the ‘Privacy’ icon
· Find the ‘Cookies’ menu and select the options appropriate for you
For Microsoft Internet Explorer:
· Select the ‘Tools’ menu, then ‘Internet Options’
· Click on the ‘Privacy’ tab
· Select the level desired using the slider
For Opera 6.0 and higher:
· Select ‘Files’ > ‘Preferences’
· Privacy
If the User uses another web browser, he/she should review the software’s options for disabling cookies. In general, cookies can be disabled in the ‘Options’ menu of the software. For additional information, the User should study the assistance provided with his/her web browser.
However, if cookies are disabled, the User may no longer be able to (i) access certain areas of the Site or (ii) use certain Services. In addition, our partner’s cookies may be placed on the Site.
Please note that, provided the User’s consent is obtained, the Company’s partners may also use cookies, to which the relevant partner’s privacy policy applies.
Claims
Claims made by the User against the Company may only concern events within the twelve months prior to the date said claims are received. Claims must be made in writing and sent:
- or by e-mail to the address provided on the Site.
The Company shall not be required to consider claims sent to it by any other means.
To be valid, claims shall include at least the following information:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the concerned Site;
- the nature of the claim;
- the User’s telephone number as entered into the Site.
Disputes
These General Terms and Conditions shall be governed by applicable law in Nigeria.
In the event of a dispute with respect to the interpretation, performance and/or validity of these General Terms and Conditions that cannot be resolved amicably, the legal principles concerning jurisdiction shall apply.
Terms and Conditions
COMPREHENSIVE TERMS AND CONDITIONS OF USE
Last Updated: 01/0/2025
1. INTRODUCTION, ACCEPTANCE, AND SCOPE OF AGREEMENT
These comprehensive Terms and Conditions of Use ("Terms", "Agreement", or "Terms and Conditions") constitute a legally binding agreement between you, the user ("User", "Subscriber", "Participant", or "you"), and MTN Nigeria Communications Plc ("Company", "we", "us",or "our"), governing your access to, use of, and participation in the Playweez gaming service and associated gamification rewards program ("Service", "Platform", or "Gaming Service"). By accessing our website, downloading our applications, subscribing to our services, participating in gameplay, or engaging with any aspect of our platform, you explicitly acknowledge that you have carefully read, fully understood, and unconditionally agree to be legally bound by all terms, conditions, obligations, and restrictions set forth in this Agreement.
The Playweez service represents a premium HTML5-based gaming platform specifically designed for MTN Nigeria subscribers, offering unlimited access to a comprehensive library of browser-based video games through a convenient daily subscription model priced at one hundred Nigerian Naira (₦100) per day. Our service operates on an automatic renewal basis, ensuring uninterrupted gaming access while incorporating an innovative monthly gamification rewards program that distributes substantial cash prizes and airtime credits totaling one million Nigerian Naira (₦1,450,000) in cash prizes plus one hundred thousand Nigerian Naira (₦100,000) worth of airtime rewards each calendar month to our most engaged and highest-performing users based on their accumulated gameplay points and leaderboard rankings.
Your continued use of our Service following any modifications, updates, or amendments to these Terms and Conditions shall constitute your binding acceptance of such changes, and you acknowledge that it is your responsibility to periodically review these Terms to stay informed of any updates or modifications that may affect your rights and obligations as a user of our platform.
2. DETAILED DEFINITIONS AND INTERPRETATIONS
For the purposes of this Agreement and to ensure complete clarity and understanding, the following terms shall have the specific meanings set forth below, and these definitions shall apply throughout this document unless the context clearly indicates otherwise:
"User", "Subscriber", "Participant", or "you" refers to any individual person who accesses, uses, subscribes to, or participates in any aspect of the Playweez service, including but not limited to browsing our websites, playing games, participating in the rewards program, or engaging with our customer service, regardless of whether such person has completed the full subscription process or is merely exploring our offerings.
"Service", "Platform", "Gaming Service", or "Playweez" encompasses the complete range of gaming services, applications, websites, mobile platforms, customer support systems, rewards programs, and all associated features, functionalities, and content that we provide, including but not limited to the HTML5 game library, leaderboard systems, payment processing, customer communications, and prize distribution mechanisms.
"Sites" or "Websites" refers to all internet websites, mobile applications, web-based platforms, and digital interfaces through which we offer, promote, or provide access to our Service, including our main gaming portal, subscription management systems, customer service platforms, and any affiliated or subsidiary websites.
"Terminal" or "Device" means any electronic device, apparatus, or system capable of internet connectivity and web browsing functionality through which you access our Service, including but not limited to desktop computers, laptop computers, smartphones, tablets, smart televisions, gaming consoles with web browsing capabilities, and any other internet-enabled device that supports HTML5 and modern web browser functionality.
"Applications" or "Games" refers to the complete collection of HTML5-based video games, interactive entertainment software, gaming applications, and related digital content that we make available through our Service, including all current games in our library as well as any future additions, updates, or modifications to our gaming catalog.
"Rewards Program" or "Gamification Program" encompasses our comprehensive monthly competition system, including the leaderboard rankings, point accumulation mechanisms, winner selection processes, prize distribution systems, and all associated rules, procedures, and benefits designed to reward our most active and successful users.
3. COMPREHENSIVE SERVICE DESCRIPTION AND FEATURES
3.1 Detailed Gaming Service Overview
The Playweez gaming service represents a cutting-edge, browser-based entertainment platform specifically engineered to deliver high-quality HTML5 video gaming experiences directly through web browsers without requiring any software downloads, installations, or device-specific applications. Our comprehensive gaming library features a diverse collection of carefully curated games spanning multiple genres, difficulty levels, and entertainment categories, all optimized for seamless performance across a wide range of internet-connected devices including desktop computers, laptop computers, smartphones, tablets, and compatible smart televisions or other web-enabled devices.
Our games are specifically designed using HTML5 technology to ensure optimal compatibility, fast loading times, smooth gameplay experiences, and responsive controls across different device types, screen sizes, and internet connection speeds. The platform supports both portrait and landscape orientations for mobile devices, touch-screen controls for tablets and smartphones, as well as traditional keyboard and mouse inputs for desktop computers, ensuring that users can enjoy their preferred gaming experience regardless of their chosen device or input method.
Each game within our library undergoes rigorous testing and quality assurance procedures to ensure compatibility with major web browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Opera, while maintaining consistent performance standards across different operating systems including Windows, macOS, iOS, Android, and Linux-based systems.
3.2 Subscription Model and Billing Structure
Our Service operates on a convenient and affordable daily subscription model designed to provide maximum flexibility and value for our users. The subscription fee is set at one hundred Nigerian Naira (₦100) per calendar day, which grants you unlimited access to our complete gaming library for the entire twenty-four-hour period from the moment your subscription is activated. This daily subscription automatically renews for successive twenty-four-hour periods unless you actively cancel your subscription using one of the prescribed cancellation methods outlined in Section 6 of these Terms and Conditions.
The daily subscription fee of ₦100 is inclusive of all applicable Value Added Tax (VAT) as required by Nigerian tax regulations, ensuring complete price transparency with no hidden charges or additional taxes applied to your subscription fee. However, it is important to understand that additional charges may apply from your mobile telecommunications provider or internet service provider for data usage, WAP (Wireless Application Protocol) connection fees, or general internet connectivity charges, which are separate from our subscription fee and are determined by your individual service plan with your telecommunications or internet provider.
Billing is processed automatically through your mobile account using the operator’s established billing systems and procedures, with charges appearing on your regular bill or being deducted from your prepaid account balance, depending on your specific service plan and payment arrangement. All billing disputes, payment failures, or account-related issues should be addressed promptly using our customer service channels, and you are responsible for ensuring that your MTN account maintains sufficient balance or credit to cover the daily subscription charges.
3.3 Comprehensive Gamification and Monthly Rewards Program
Our innovative monthly rewards program represents one of the most generous and exciting gaming reward systems available in Nigeria, distributing a substantial total of one million Nigerian Naira (₦1,450,000) in cash prizes plus an additional one hundred thousand Nigerian Naira (₦100,000) worth of MTN airtime credits each calendar month to twenty-two (22) winners selected based on their performance, engagement, and accumulated points during the monthly competition period.
The rewards program operates on a comprehensive leaderboard system that tracks and ranks users based on various gameplay metrics, including but not limited to total games played, time spent gaming, achievement unlocks, high scores attained, consecutive login days, and other engagement factors that demonstrate active and skillful participation in our gaming platform. Points are accumulated throughout each calendar month, with the leaderboard being reset at the beginning of each new month to ensure fair competition and equal opportunities for all participants.
Category 1: Top Three Performers - Premium Cash Prizes The three highest-ranked users at the end of each monthly competition period will receive substantial cash prizes designed to reward exceptional gaming performance and dedication. The first-place winner, representing the absolute highest-scoring user for the month, will receive five hundred thousand Nigerian Naira (₦500,000) as a cash prize transferred directly to their MTN Mobile Money (MoMo) wallet account. The second-place winner will receive three hundred thousand Nigerian Naira (₦300,000) in cash, while the third-place winner will receive two hundred thousand Nigerian Naira (₦200,000) in cash, both also transferred via MTN MoMo wallet.
Category 2: Cash Prize Winners - Fourth Through Twelfth Place The next nine highest-ranked users, specifically those finishing in fourth through twelfth positions on the monthly leaderboard, will each receive fifty thousand Nigerian Naira (₦50,000) as individual cash prizes, representing a total of four hundred fifty thousand Nigerian Naira (₦450,000) distributed among these nine winners. These cash prizes will also be distributed through MTN MoMo wallet transfers, ensuring secure and convenient access to winnings.
Category 3: Airtime Winners - Thirteenth Through Twenty-Second Place The final ten winners, comprising users who finish in thirteenth through twenty-second positions on the monthly leaderboard, will each receive ten thousand Nigerian Naira (₦10,000) worth of MTN airtime credit applied directly to their registered MTN phone numbers. This airtime can be used for voice calls, SMS messages, or data services according to standard MTN terms and conditions, providing practical value that enhances the winners' telecommunications services.
The complete monthly prize distribution totals one million one hundred thousand Nigerian Naira (₦1,550,000) in combined cash and airtime rewards, making our rewards program one of the most valuable gaming reward systems available to Nigerian users, while encouraging continued engagement, skill development, and friendly competition among our user community.
4. ACCOUNT REGISTRATION, ACCESS REQUIREMENTS, AND USER OBLIGATIONS
4.1 Comprehensive Registration Process and Requirements
To access and utilize the Playweez gaming service, prospective users must complete a comprehensive registration and subscription process designed to ensure proper account setup, billing arrangement, and service activation. The registration process begins when you visit our official website and select your desired games from our extensive library, after which you will be guided through a series of straightforward steps to establish your account and activate your subscription.
The initial step requires you to provide your valid MTN Nigeria mobile phone number, which serves as your primary account identifier and billing reference throughout your subscription period. This phone number must be registered under your name with MTN Nigeria, must be currently active and in good standing, and must remain active throughout your subscription period to maintain service access and eligibility for rewards program participation.
Following phone number registration, you will receive a unique Personal Identification Number (PIN) code via SMS message sent to your registered MTN number, which you must enter on our website to verify your phone number ownership and complete the identity verification process. This PIN verification step is essential for security purposes and helps prevent unauthorized account creation or subscription activation using phone numbers that do not belong to the person attempting to register.
After successful PIN verification, you will be prompted to review and confirm your subscription details, including the daily fee structure, automatic renewal terms, and cancellation procedures, before providing final confirmation to activate your daily subscription and gain immediate access to our complete gaming library.
4.2 Account Security, Maintenance, and User Responsibilities
As a registered user of the Playweez service, you assume full responsibility for maintaining the security, confidentiality, and proper use of your account credentials, login information, and any associated access codes or authentication details. You must ensure that your registered MTN phone number remains secure and under your exclusive control, as this number serves as the primary means of account verification, billing, and important service communications.
You are strictly prohibited from sharing your account access with any other person, allowing unauthorized individuals to use your subscription for gaming activities, or engaging in any form of account sharing, subletting, or commercial redistribution of your subscription benefits. Any gaming activity, point accumulation, or rewards program participation conducted through your account will be attributed solely to you, and you will be held responsible for all associated charges, obligations, and consequences.
In the event that you suspect unauthorized access to your account, notice unusual gaming activity that you did not initiate, receive unexpected billing charges, or observe any other irregularities related to your Playweez subscription, you must immediately notify our customer service team using the contact methods specified in Section 20 of these Terms and Conditions. Prompt notification allows us to investigate potential security breaches, protect your account from further unauthorized use, and take appropriate corrective measures to restore proper account security.
4.3 MTN Network Requirements and Eligibility Restrictions
The Playweez gaming service is exclusively available to subscribers of MTN Nigeria Communications Limited and cannot be accessed or utilized by customers of other mobile telecommunications networks operating in Nigeria or any other country. This exclusivity arrangement is fundamental to our service delivery model and billing integration, and users who attempt to access our service through non-MTN networks or using non-MTN phone numbers will be unable to complete the registration process or maintain active subscriptions.
All users must be eighteen (18) years of age or older to independently subscribe to our service, as determined by Nigerian law regarding contractual capacity and telecommunications service agreements. Users under the age of eighteen must obtain explicit written consent from their parent or legal guardian before subscribing to our service, and such parent or guardian assumes full responsibility for all subscription charges, account activity, and compliance with these Terms and Conditions.
Additionally, all users must be legal residents of Nigeria with valid Nigerian identification documents and must maintain their primary telecommunications service through MTN Nigeria throughout their subscription period. Users who port their phone number to another telecommunications network, terminate their MTN service, allow their MTN account to become inactive or suspended, or relocate outside of Nigeria automatically forfeit their Playweez service access and become immediately ineligible for current and future rewards program participation, with no refunds or compensation provided for unused subscription periods or forfeited prize opportunities.
Users who access our service from workplace computers, office networks, or employer-provided internet connections must obtain appropriate authorization from their employer or supervisor before using our gaming service during work hours or on company-provided equipment, and must ensure compliance with all applicable workplace policies, internet usage guidelines, and professional conduct standards.
5. PAYMENT PROCESSING, BILLING PROCEDURES, AND FINANCIAL OBLIGATIONS
5.1 Detailed Subscription Fee Structure and Payment Terms
The Playweez gaming service operates on a transparent and straightforward daily subscription fee structure of twenty Nigerian Naira (₦20) per calendar day, which provides unlimited access to our complete gaming library and full participation eligibility in our monthly rewards program for each twenty-four-hour subscription period. This daily fee includes all applicable Nigerian Value Added Tax (VAT) as required by current tax regulations, ensuring complete price transparency with no additional taxes, surcharges, or hidden fees applied to your basic subscription cost.
Your daily subscription fee is automatically charged to your MTN Nigeria account using MTN's established billing infrastructure and payment processing systems, with charges appearing either as deductions from your prepaid account balance if you use MTN prepaid services, or as line items on your monthly postpaid bill if you maintain an MTN postpaid account. The timing of these charges corresponds to your initial subscription activation time, with subsequent daily renewals occurring at the same time each day unless you cancel your subscription using the prescribed cancellation procedures.
It is crucial to understand that while our subscription fee includes VAT, additional charges may be imposed by MTN Nigeria or other service providers for internet connectivity, data usage, WAP connection fees, or other telecommunications services required to access our gaming platform. These additional charges are determined by your individual service plan, data package, or internet service agreement with MTN or other providers, and are separate from and in addition to our daily subscription fee.
5.2 Payment Methods, Processing, and Account Management
All subscription payments are processed exclusively through MTN Nigeria's billing systems and mobile money infrastructure, utilizing established and secure payment processing protocols that comply with Nigerian financial regulations and telecommunications billing standards. We do not directly process credit card payments, bank transfers, or other alternative payment methods, as our service is specifically designed to integrate with MTN's existing customer billing and account management systems.
For users with MTN prepaid accounts, subscription charges are automatically deducted from available account balance at the time of subscription renewal, provided sufficient funds are available in the account. Users are responsible for maintaining adequate account balance to cover daily subscription charges, and subscription service will be automatically suspended if insufficient funds are available for renewal, though accumulated leaderboard points and account status will be preserved for a reasonable period to allow for account reactivation.
Postpaid MTN customers will see subscription charges included on their regular monthly MTN bill along with other telecommunications services and charges, with payment due according to standard MTN billing cycles and payment terms. Failure to pay MTN bills in a timely manner may result in overall account suspension, which would automatically suspend Playweez service access until account standing is restored.
5.3 Billing Disputes, Refunds, and Financial Resolution Procedures
Any disputes, questions, or concerns regarding subscription billing, charge amounts, payment timing, or account balance deductions must be reported to our customer service team within thirty (30) calendar days of the disputed charge appearing on your MTN account or bill. Billing disputes reported after this thirty-day period may not be eligible for investigation or resolution, as our ability to research and verify historical billing records becomes limited with the passage of time.
When reporting billing disputes, you must provide comprehensive information including your registered MTN phone number, specific dates and amounts of disputed charges, copies of relevant MTN bill sections or account statements, and a detailed explanation of the nature of your dispute or concern. Our customer service team will investigate all properly submitted billing disputes and work with MTN Nigeria's billing department to resolve legitimate discrepancies or errors.
Refunds for subscription charges are generally processed according to the withdrawal rights provisions outlined in Section 7 of these Terms and Conditions, which provide for a sixty-day withdrawal period from initial subscription date. Refunds for specific billing errors or system malfunctions will be processed on a case-by-case basis after thorough investigation and verification of the underlying issue, with approved refunds typically processed through MTN account credits or adjustments rather than direct cash payments.
6. SUBSCRIPTION MANAGEMENT, CANCELLATION PROCEDURES, AND SERVICE TERMINATION
6.1 Comprehensive Cancellation Methods and Procedures
Users who wish to terminate their Playweez subscription have multiple convenient methods available to ensure easy and accessible cancellation regardless of their preferred communication method or technical capabilities. The primary and most immediate cancellation method involves sending a specific SMS message containing the exact text "UNSUB PW" (without quotation marks, spaces may be included between words) to the designated short code number 13200 using the same MTN phone number registered for your Playweez subscription.
This SMS cancellation method is available twenty-four hours per day, seven days per week, and typically processes cancellation requests within minutes of message receipt, ensuring rapid service termination when desired. The SMS cancellation system is automated and does not require human intervention, making it the fastest and most reliable method for immediate subscription termination.
As an alternative to SMS cancellation, users may access our comprehensive online subscription management portal at www.my-subscriptions-ng.com, where you can log in using your registered MTN phone number, review your account status and billing history, modify subscription settings, and initiate cancellation procedures through a user-friendly web interface. This online portal provides detailed account information, cancellation confirmation, and email notifications to keep you informed throughout the cancellation process.
For users who encounter difficulties with SMS or online cancellation methods, or who require personalized assistance with account closure, our dedicated customer service team is available via email at support-ng@my-subscriptions-ng.com to provide manual cancellation processing, answer questions about cancellation procedures, and assist with any technical issues that may prevent successful self-service cancellation.
6.2 Cancellation Effects, Timing, and Service Continuation
When you successfully submit a cancellation request using any of the approved methods described above, your subscription cancellation becomes effective at the end of your current paid subscription period rather than immediately upon cancellation request submission. This means that if you cancel your subscription in the middle of a paid day, you will continue to have full access to the Playweez gaming service, including game playing privileges and leaderboard point accumulation, until the end of that twenty-four-hour period for which you have already been charged.
Following the completion of your final paid subscription period, your access to the Playweez gaming library will be automatically suspended, and you will no longer be able to play games, accumulate leaderboard points, or participate in the monthly rewards program. However, your account information, historical gaming statistics, and previously accumulated points will be preserved in our systems for a reasonable period in case you decide to reactivate your subscription in the future.
It is important to understand that subscription cancellation does not entitle you to partial refunds for unused portions of paid subscription periods, as our daily subscription model provides twenty-four-hour access periods that cannot be prorated or divided into smaller billing increments. Additionally, cancellation during a monthly rewards program competition period does not affect your eligibility for prizes based on points accumulated prior to cancellation, provided you meet all other eligibility requirements outlined in Section 8 of these Terms and Conditions.
6.3 Reactivation Procedures and Account Restoration
Users who have previously cancelled their Playweez subscription may reactivate service at any time by completing the standard registration and subscription process described in Section 4 of these Terms and Conditions. Reactivation requires confirming your MTN phone number, completing PIN verification, and authorizing renewal of daily subscription charges, after which you will immediately regain full access to our gaming library and rewards program participation eligibility.
Upon reactivation, your historical account information, gaming preferences, and user profile will be restored from our preserved records, allowing you to continue from where you left off before cancellation. However, leaderboard points and monthly competition standings are not carried forward from previous subscription periods, as each monthly rewards program operates as a separate competition with fresh point accumulation beginning from the start of each calendar month.
Users who reactivate their subscription during an ongoing monthly rewards program competition will immediately begin accumulating points toward that month's leaderboard rankings, though they may be at a disadvantage compared to users who have been active throughout the entire monthly period. All reactivated accounts are subject to the same terms, conditions, eligibility requirements, and service standards as new subscriptions, with no special privileges or accelerated point accumulation provided to previously cancelled users.
[HA1]@Ayoub Fedaoui Is this the correct editor designation ? It should be the Operator.
[AF2]No it presents Digital Virgo's entity in Nigeria
[HA3]+ @NABIL Bahlawane for insertion of the correct editor.
7. WITHDRAWAL RIGHTS, REFUND PROCEDURES, AND CONSUMER PROTECTION
7.1 Comprehensive Withdrawal Period and Consumer Rights
In accordance with Nigerian consumer protection regulations and our commitment to fair business practices, all new Playweez subscribers are granted an extended withdrawal period of sixty (60) consecutive calendar days from the date of initial subscription activation during which they may exercise their right to withdraw from the service agreement without providing any specific reason, justification, or explanation for their decision to terminate the subscription.
This sixty-day withdrawal period is significantly longer than many standard consumer protection requirements and demonstrates our confidence in service quality while providing ample time for new users to thoroughly evaluate our gaming library, experience our platform features, and determine whether the Playweez service meets their entertainment needs and expectations. The withdrawal period begins on the calendar date when your subscription is first activated and access to games is granted, not from the date of initial website visit or account registration attempts.
During this withdrawal period, you may cancel your subscription using any of the standard cancellation methods described in Section 6, and you will be eligible for a full refund of all subscription charges paid during the withdrawal period, minus any applicable processing fees, transaction costs, or administrative charges that may be imposed by payment processors or financial institutions involved in the refund transaction.
7.2 Detailed Withdrawal Request Process and Documentation Requirements
To exercise your withdrawal rights and request a full refund of subscription charges paid during the sixty-day withdrawal period, you must submit a comprehensive withdrawal request via email to our customer service team at support-ng@my-subscriptions-ng.com, including all required documentation and information necessary to process your request efficiently and accurately.
Your withdrawal request email must include your complete contact information including full legal name as registered with MTN Nigeria, current postal address, email address used for service communications, and the MTN phone number registered for your Playweez subscription. Additionally, you must specify the name of the Playweez service, identify the specific website or platform through which you initially subscribed, and provide a clear statement indicating your intention to withdraw from the service agreement and request a full refund.
Further required information includes details about your payment method and billing arrangement, including whether you use MTN prepaid or postpaid service, your MTN account number if available, and complete banking details including bank name, account number, account holder name, and branch information where you wish to receive refund payments. You may also be required to provide copies of MTN billing statements showing Playweez subscription charges, government-issued identification documents for verification purposes, and any other documentation requested by our customer service team to verify your identity and subscription history.
7.3 Refund Processing Timeline and Payment Methods
Upon receipt of a properly completed withdrawal request with all required documentation, our customer service team will send an email acknowledgment confirming receipt of your withdrawal application and providing an estimated timeline for processing and refund completion. This acknowledgment email serves as official confirmation that your withdrawal request is being processed and provides important reference information for tracking the status of your refund.
Following verification of your withdrawal request, supporting documentation, and subscription payment history, approved refunds will be processed and payment initiated within fourteen (14) calendar days of the date our customer service team receives notice of your decision to withdraw from the service agreement. This fourteen-day processing period allows sufficient time for thorough verification procedures, coordination with MTN Nigeria billing systems, and completion of all necessary administrative steps to ensure accurate and secure refund processing.
Refund payments are typically processed through MTN account credits applied to your registered phone number, which can be used for telecommunications services or converted to cash through MTN Mobile Money services according to standard MTN terms and conditions. In cases where MTN account credits are not feasible or appropriate, refunds may be processed through direct bank transfers to your verified banking account, though additional processing time may be required for bank transfer completion and verification.
8. COMPREHENSIVE REWARDS PROGRAM TERMS, PROCEDURES, AND REGULATIONS
8.1 Detailed Eligibility Criteria and Participation Requirements
Participation in the Playweez monthly gamification rewards program is governed by strict eligibility criteria designed to ensure fair competition, prevent fraud, and maintain the integrity of our prize distribution system. To be eligible for monthly rewards consideration, participants must be active MTN Nigeria subscribers aged eighteen (18) years or older who maintain legal residence within the borders of Nigeria throughout the entire monthly competition period.
The fundamental eligibility requirement mandates that participants must have been successfully charged for Playweez subscription services at least once during the applicable calendar month for which prizes are being awarded. This means that users who register accounts but never complete the subscription process, users whose payment attempts fail due to insufficient funds or account issues, or users who cancel their subscriptions before any charges are processed will not be eligible for rewards program participation during that monthly period.
Additionally, participants must maintain active MTN Nigeria subscription status throughout the monthly competition period and at the time of prize distribution. Users who port their phone number to competing telecommunications networks, terminate their MTN service, allow their MTN account to become suspended or inactive, or switch to non-MTN service providers automatically forfeit all eligibility for current month rewards as well as future monthly competitions, regardless of their point accumulation or leaderboard standing at the time of network change.
Geographic residency requirements mandate that all participants must maintain their primary residence within Nigeria and provide valid Nigerian identification documents when requested during winner verification processes. Participants who relocate outside Nigeria during monthly competition periods, maintain primary residence in other countries, or cannot provide satisfactory proof of Nigerian residency will be disqualified from prize consideration and removed from eligibility for current and future rewards program participation.
8.2 Comprehensive Winner Selection Process and Ranking Methodology
The monthly winner selection process operates through a sophisticated leaderboard ranking system that tracks and evaluates multiple gameplay metrics, engagement indicators, and performance measurements to identify the most active, skilled, and dedicated users during each calendar month competition period. Our ranking algorithm considers various factors including total number of games played, cumulative time spent actively gaming, achievement milestones reached, high scores attained across different game categories, consecutive daily login streaks, and other engagement measurements that demonstrate sustained platform participation and gaming proficiency.
Point accumulation occurs continuously throughout each calendar month, with the leaderboard updating in real-time to reflect current standings and provide transparency regarding competition progress. At the conclusion of each monthly competition period, specifically at midnight Nigerian time on the final day of each calendar month, the leaderboard is finalized and the top thirty (30) highest-ranked eligible users are identified by the DV Product Team for potential prize consideration.
The DV Product Team conducts thorough verification of the top thirty candidates to ensure compliance with all eligibility requirements, validate account authenticity, confirm subscription payment history, and verify MTN network status before finalizing the winner selection list. This verification process includes cross-referencing user accounts with MTN billing records, validating Nigerian residency status, confirming identity document authenticity, and ensuring compliance with all program terms and conditions outlined in this Agreement.
Following successful verification of the top thirty candidates, the finalized winner list is transmitted to the Business & Operations Team for prize notification and distribution coordination, with detailed records maintained of all verification procedures, eligibility confirmations, and winner selection criteria to ensure complete transparency and accountability in the selection process.
8.3 Winner Notification, Contact Procedures, and Communication Protocols
Upon finalization of monthly winner selections, a comprehensive winner notification process is initiated to contact all twenty-two (22) prize winners and guide them through the verification and prize claim procedures. The initial contact phase is managed by MTN Nigeria's Customer Contact Centre, which utilizes professional call center staff trained in prize notification protocols and customer service excellence to reach each winner and begin the verification process.
MTN Contact Centre representatives will attempt to contact each winner using the MTN phone number registered for their Playweez subscription, making daily contact attempts during business hours between 9:00 AM and 4:00 PM Nigerian time for a maximum period of thirty (30) consecutive days. These contact attempts include voice calls, SMS notifications, and other communication methods available through MTN's customer service infrastructure to ensure maximum likelihood of successful winner contact.
Following initial contact by MTN Customer Contact Centre, DV Nigeria representatives continue the winner engagement process by providing detailed information about prize claim requirements, verification procedures, documentation needs, and timeline requirements for successful prize redemption. DV Nigeria staff are specifically trained in rewards program administration and provide personalized assistance to help winners navigate the claim process efficiently and successfully.
Winners who cannot be reached after thirty days of daily contact attempts, who fail to respond to multiple communication attempts, or who do not engage with the winner notification process within the specified timeframe will be considered non-responsive and will forfeit their prize eligibility, with their prize allocation being transferred to the next highest-ranked eligible user who did not initially place within the top twenty-two positions.
8.4 Comprehensive Verification Requirements and Documentation Procedures
All monthly prize winners must complete a thorough verification process designed to confirm identity, validate eligibility, ensure compliance with program requirements, and prevent fraudulent prize claims. The verification process begins with submission of valid government-issued identification documents, which must include current Nigerian National Identity Card, Nigerian International Passport, or Nigerian Voter Registration Card, all of which must display clear photographs, readable text, valid expiration dates, and official government security features.
In addition to primary identification documents, winners must complete and submit a comprehensive Prize Acceptance Form developed by the DV Legal Team, which includes detailed personal information, eligibility confirmations, tax acknowledgments, legal compliance statements, and authorization for prize distribution through specified payment methods. This Prize Acceptance Form serves as a legal document confirming the winner's understanding of all terms and conditions related to prize acceptance and creates binding obligations regarding tax compliance and legal responsibilities.
A critical component of the verification process requires all cash prize winners to establish and maintain an active MTN Mobile Money (MoMo) wallet account, which serves as the exclusive payment method for cash prize distribution. Winners who do not currently possess MoMo wallet accounts must complete the account opening process through MTN customer service channels, provide all required documentation for MoMo account verification, and ensure account activation before prize distribution can be completed.
Additional verification requirements may include submission of utility bills or other documents confirming Nigerian residency, completion of anti-fraud questionnaires, participation in identity verification phone calls or video conferences, and provision of additional documentation as requested by our verification team to ensure complete compliance with program requirements and prevent fraudulent activities.
8.5 Prize Redemption Timeline, Forfeiture Rules, and Alternative Winner Selection
All verified prize winners must complete the entire prize claim process, including submission of all required documentation, completion of verification procedures, and fulfillment of all redemption requirements, within thirty (30) consecutive calendar days from the date of initial contact by MTN Customer Contact Centre. This thirty-day redemption period is strictly enforced to ensure timely prize distribution, maintain program integrity, and provide certainty regarding prize allocation for each monthly competition.
Winners who fail to complete prize claim requirements within the thirty-day redemption period, who provide incomplete or inaccurate documentation, who cannot be verified through standard procedures, or who do not respond to communication attempts during the redemption period will automatically forfeit their prize eligibility with no possibility of extension, appeal, or alternative arrangements.
When prize forfeiture occurs due to non-compliance, non-response, or incomplete redemption procedures, the forfeited prize is immediately transferred to the next highest-ranked eligible user from the monthly leaderboard who was not initially selected among the top twenty-two winners. This alternative winner is then contacted using the same notification and verification procedures described above, with the same thirty-day redemption timeline applying to ensure consistent treatment and fair opportunity for all participants.
In situations where multiple consecutive winners forfeit their prizes or cannot be verified, the prize transfer process continues down the leaderboard rankings until a qualified recipient is identified and successfully completes the claim process, or until a maximum of ten (10) alternative winners have been contacted for each forfeited prize. If no qualified recipient can be identified after exhausting alternative winner options, the unclaimed prize will be managed according to Nigerian Lottery Regulatory Commission (NLRC) regulations and applicable consumer protection laws governing promotional prize distribution.
8.6 Prize Distribution Methods, Tax Obligations, and Winner Responsibilities
Cash prizes awarded to verified winners in Categories 1 and 2 are distributed exclusively through MTN Mobile Money (MoMo) wallet transfers, which provide secure, instant, and trackable payment delivery directly to winners' registered MoMo accounts. Prize payments are processed in Nigerian Naira according to the exact amounts specified in Section 3.3 of these Terms and Conditions, with no deductions, processing fees, or administrative charges applied to reduce the stated prize values.
MTN airtime prizes awarded to Category 3 winners are applied directly to the winners' registered MTN phone numbers as airtime credits that can be used for voice calls, SMS messaging, or data services according to standard MTN service terms and conditions. Airtime credits do not expire according to MTN's standard airtime validity periods and can be used in combination with other airtime purchases or promotional credits without restrictions.
All prize winners are solely responsible for any applicable income taxes, tax reporting requirements, or other fiscal obligations that may arise from prize receipt according to Nigerian tax laws and regulations. Winners should consult with qualified tax professionals to understand their individual tax obligations and ensure proper compliance with all applicable tax requirements related to prize income.
Prize payments and airtime credits are non-transferable and cannot be exchanged for alternative prizes, converted to different formats, or assigned to other individuals under any circumstances. Winners must personally receive and utilize their prizes according
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Exemple de cookies déposés :
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Ciblage publicitaire
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Comment paramétrer le dépôt de cookies ?
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Paramétrage de votre logiciel de navigation
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- Pour Internet Explorer
: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies, - Pour Safari : https://support.apple.com/kb/PH17191?locale=fr_FR&viewlocale=fr_FR,
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Paramétrage d’un cookie publicitaire
Vous pouvez gérer l’utilisation et l’exploitation de ces cookies en vous rendant sur la plateforme de gestion des cookies publicitaires proposée par les professionnels de la publicité : http://www.youronlinechoices.com/fr/controler-ses-cookies/ et en suivant les instructions qui y sont données. Vous pourrez ainsi connaître les entreprises inscrites à cette plateforme, lesquelles vous offrent la possibilité de refuser ou accepter les cookies utilisés par ces entreprises pour adapter à vos informations de navigation les publicités susceptibles d’être affichées sur votre terminal.
- Pour Tradelab : http://tradelab.com/vie-privee-2/
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Paramétrage d’un cookie de réseau social
Price Information
Terms and Conditions
Daily subscription, which is automatically renewed for successive periods of the same duration. Financial provisions: 0.20 BHD per day.
At any time, you can terminate your subscription by sending UNSUB PZ by SMS to 98726 for stc and 94005 for Zain or access to the selfcare website www.my-subscriptions-bh.com. If your case does not correspond to that process, please contact us to support-bh@my-subscriptions-bh.com.
GENERAL TERMS AND CONDITIONS OF USE
These general terms and conditions of use were updated on June 26th 2019.
Purpose
The purpose of these General Terms and Conditions of Use (hereinafter the ‘General Terms and Conditions’) is to set out the terms and conditions pursuant to which the services that the Company publishes (hereinafter the ‘Applications’) are offered to any user (hereinafter the ‘User’) on its websites (hereinafter the ‘Sites’). These services enable the User to play HTML5 video games on browser.
On a presently existing or future fixed or mobile terminal connected to a radio telecommunications network (including, in particular, any computer, smartphone, connected tablet or compatible connected TV) enabling access to the Service (hereinafter the ‘Terminal’).
Any use whatsoever of the Sites shall be deemed full acceptance, without reservation, of these General Terms and Conditions.
Information required by law
Customer Service:
For any question or to obtain information about these General Terms and Conditions or the Applications, the User may contact our Customer Service department:
By e-mail, on the Site, by clicking on the ‘contact’ link at the bottom of each page of the Site, or by sending an e-mail to the address specified on the particular Site in question.
Access to Services
The Service that the Company offers on the Site is offered pursuant to the financial terms specified on each Site.
A User who wishes to subscribe to the Service must visit the Site and click on the video games preview he/she wishes to view. To play without limit video games offered in the subscription, he/she must then follow the instructions given on the Site, specifically the User shall register his number, validate the PIN code received and confirm his subscribe.
Access to the Services is immediate, provided, however, the internet and Terminal and/or any computer equipment of the User connected to the internet are operating properly.
The Company shall in no event be liable if the Site is not available because of telecommunications issues, in particular if these conditions are not met, as the Company has no control over the internet or the User’s computer and telephone installations.
Payment provisions
To view the Service, User shall pay his subscription. – 0.20 BHD per day. Subscriptions are billed on the mobile operator or Internet provider, VAT included.
Indicated prices do not include wap connection fees that can be charged by the mobile operator or web connection that can be charged by the Internet provider.
Termination
To terminate his subscription, the User shall follow instructions below: UNSUB PZ by SMS to 98726 for stc and 94005 for Zain.
If the User’s case does not correspond to that process, he should contact the selfcare website www.my-subscriptions-bh.com or send an email to support-bh@my-subscriptions-bh.com
Withdrawal right
If a fee is required for the Services, we hereby inform the User that he/she has a period of 60 clear days as from the date of the acceptance of and subscription to the Service to exercise his/her right of withdrawal, without the need to provide a reason and without incurring any penalty, except the cost of return shipment, if applicable.
The sixty (60) days shall run from the date of conclusion of the contract. To exercise his/her right of withdrawal, the User must notify the Company of his/her decision through an unambiguous statement to send to the Company at the earliest by:
email sent at the address mentioned on the concerned Site.
Or by
mail sent to the following address : support-bf@my-subscriptions-bf.com
The User must specify in his/her request the following in order to allow the treatment of:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the Site from which the Application was downloaded;
- the nature of the claim;
- the payment method used;
- the User’s telephone number as entered into the Site or Service;
- a bank details.
An acknowledgment of receipt is sent by email when Company becomes aware of the application for withdrawal.
In case of withdrawal from the User, the Company will reimburse all payments received from him not later than fourteen days after the date on which the Company is informed of its decision to withdraw from this contract.
Provisions applying to play HTML video game
The User will select the product he wishes to play from the range of products proposed by the Company via the Site, after logging in using his username and password. A password will be sent by e-mail to the address provided by the User when he opens his account, or if he forgets his password.
After selecting the product, the User will be required to follow the instructions and comply with the Company’s requests for information. The delivery times will be as stipulated below.
Products will be delivered electronically via Internet or the telecommunications operator’s network. The User will view the selected products directly on his Terminal; viewing will be immediate, provided however that the Internet network and the User's equipment connected to the Internet are operating correctly.
The Company cannot be held liable under any circumstances for any failure to correctly receive the product, in particular if these terms and conditions have not been complied with, as it has no control over the Internet or the User's computer and telephone installations. The User has a duty to verify the content of the product upon receipt.
Use by minors or at work
Users must be of legal age to subscribe to the Service. The Company shall not be liable for subscriptions by Users who violate this rule.
Therefore, minors must obtain their parents’ permission (or the permission of their legal guardians) before ordering the Services offered on the Site(s).
Users must request authorisation from their employer or supervisor if the Site(s) are used at their workplace.
Exclusion of liability
The Company offers no express or implied warranty, and assumes no liability, with respect to the use of the Site. The company assumes no responsibility in the event of breakage of the Terminal when Users use the Service ; similarly, the company assumes no responsibility in case of nausea, travel sickness and/or epileptic seizure of the user.
Neither the Company nor any third party involved in the creation of the Site shall in any event be liable or owe any compensation to a User or any other party for direct, indirect, consequential, special or ancillary losses incurred due to the use of the Site, in particular loss of profits, losses due to business interruption or losses due to loss of programs or other data from the User’s management information system or anywhere else. The User’s connection to any other external site shall be at his/her own risk.
The Site may contain images of and links to sites managed by third parties (‘Third-Party Sites’). The Company has no control over Third-Party Sites and assumes no liability with respect to their content. In particular, the Company assumes no liability for the content of links displayed on Third-Party Sites or for modifications or updates to Third-Party Sites. The Company shall not be liable for any material distributed over the Internet or using any other form of transmission that is received from a Third-Party Site, or for a malfunction of Third-Party Sites. The Company provides such links for the User’s convenience only, and the inclusion of a link does not mean that the Company approves the content of such Third-Party Sites or that there is any association between the Company and the operators of said sites. Users are responsible for reviewing any privacy policy posted on Third-Party Sites, as well as their terms and conditions of use, and for complying therewith.
The Company endeavours to deliver the Services as quickly as possible. However, the Company must use the services and distribution networks of third-party companies, over which it has no influence with respect to availability. Accordingly, the Company shall not be liable in the event the User experiences delays in accessing the Services, or in the event of a temporary or permanent interruption in data transmission to the User’s Terminal if such interruption is not attributable to the Company. The Company reserves the right to temporarily suspend access to the Services for Site maintenance and repairs.
Use of the Services requires use of certain technical systems, such as a Terminal, computer programs, means of transmission, telecommunication services and other services of third-party companies, which may entail additional costs. Such costs shall be borne by the User. The Company does not supply any of these technical systems and shall in no event be liable therefor.
Intellectual property rights
The Company offers Services licensed from third-party companies, which are protected by intellectual property rights.
Consequently, Applications downloaded are for Users’ personal use only. No reproduction, modification, transmission, sale or sub-license is authorised.
The figurative or other trademarks (hereinafter referred to collectively as the ‘trademarks’) displayed in the Site, or in any newsletter, are registered or unregistered trademarks owned by the Company and third parties. Reference to trademarks on the Site shall in no event be deemed an express or implied granting of any right of use, licence or authorisation with respect to said trademarks, without the written agreement of the Company or relevant third party. Any use of the trademarks referred to in the Site, or the content thereof, that is not expressly authorised by the trademark holders, other than as granted under these General Terms and Conditions, is strictly forbidden. The Company hereby advises Users that it is entitled to take legal action, including before the criminal courts, to protect its intellectual property rights.
All rights of authors, composers, music publishers and all holders of neighbouring rights in the works reproduced and distributed in these Applications and/or on these Sites are reserved. Any use of said works other than as described in these General Terms and Conditions is forbidden.
Right of access to personal data files
The User is solely responsible for the data he/she provides.
In accordance with the applicable law, the User is hereby informed that the information provided in connection with the Service is necessary to use the Service. Such information enables the Company to manage provision of the Service and the customer relationship.
Such information is intended solely for, firstly, the Company and its contractual partners for the requirements of providing the Service and, secondly, its service providers.
Some of these recipients are located outside Bahrein, specifically in Morocco. These recipients will receive the following data: the first name, surname and address of prospective users and/or Users;
the telephone number of prospective users and/or Users (including user names); the e-mail address of prospective users and/or Users; the identity of prospective users and/or Users; invoices of electronic communications operators (mobile telephone, landlines and internet access providers); and copies of identity documents, if applicable.
In accordance with applicable law, Users have the right to oppose the use of, and to access, correct and delete, any personal data about them that the Company obtains during their use of the Service. Users may exercise this right by sending an e-mail to the address specified on the Site.
The User is hereby informed that by entering his/her telephone number and/or e-mail address, he/she authorises the Company to send him/her offers for products and services it markets on its own behalf or through partner publishers.
To unsubscribe from the special offers of the Company and its partners (received by e-mail), the User may write to the e-mail address above or click on the unsubscription link in the newsletter.
In addition, if the User does not wish to receive offers from the Company about its products and/or services, he/she may send the keyword ‘UNSUB PW’ to the short number specified in the advertising.
Cookies
Cookies are data files sent to a web browser and stored on the computer’s hard drive. They do not allow internet users who visit the Sites to be identified directly. However, they record information about the computer’s navigation on the Sites (pages visited, date and time of the visit, etc.), which the Sites can read during subsequent visits. The computer stores an identification code in the cookie. The cookie only stores the identification code in its memory, and no other personal information about the User.
Data collected using cookies enable improvement of the quality of the Sites to make them more attractive or functional and to facilitate navigation thereon. More specifically, localisation data collected using cookies enables personalised Services to be provided.
The length of time during which this information is stored on the User’s computer depends on the Site(s) visited. After a cookie has been stored on his/her computer, the User may receive, or see displayed, advertising for products and services offered by the Company, its partners or subsidiaries of the Digital Virgo Group. Such advertising is broadcast under the sole responsibility of the relevant partners or advertising agencies.
The Company hereby informs the User that he/she may prevent cookies from being stored on his/her computer by configuring his/her web browser to inform him/her when cookies are sent to his/her computer. For example:
For Mozilla Firefox:
· Select the ‘Tools’ menu, then ‘Options’
· Click on the ‘Privacy’ icon
· Find the ‘Cookies’ menu and select the options appropriate for you
For Microsoft Internet Explorer:
· Select the ‘Tools’ menu, then ‘Internet Options’
· Click on the ‘Privacy’ tab
· Select the level desired using the slider
For Opera 6.0 and higher:
· Select ‘Files’ > ‘Preferences’
· Privacy
If the User uses another web browser, he/she should review the software’s options for disabling cookies. In general, cookies can be disabled in the ‘Options’ menu of the software. For additional information, the User should study the assistance provided with his/her web browser.
However, if cookies are disabled, the User may no longer be able to (i) access certain areas of the Site or (ii) use certain Services. In addition, our partner’s cookies may be placed on the Site.
Please note that, provided the User’s consent is obtained, the Company’s partners may also use cookies, to which the relevant partner’s privacy policy applies.
Claims
Claims made by the User against the Company may only concern events within the twelve months prior to the date said claims are received. Claims must be made in writing and sent:
- or by e-mail to the address provided on the Site.
The Company shall not be required to consider claims sent to it by any other means.
To be valid, claims shall include at least the following information:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the concerned Site;
- the nature of the claim;
- the User’s telephone number as entered into the Site.
Disputes
These General Terms and Conditions shall be governed by applicable law in Bahrein.
In the event of a dispute with respect to the interpretation, performance and/or validity of these General Terms and Conditions that cannot be resolved amicably, the legal principles concerning jurisdiction shall apply.